Returns & Refunds

We hope you love your LAVIEM pieces. If for any reason your purchase is not quite right, eligible full-price items may be returned in accordance with the policy below.

7-Day Return Policy

You may request a return within 7 days from the date your order is delivered.

To request a return, please contact LAVIEM Customer Care at laviemdesign@gmail.com within the 7-day return period.

Returns sent without prior authorization from LAVIEM may not be accepted.

Once your return request has been approved, our Customer Care team will provide you with return instructions and the applicable return address.

Return Conditions

To be eligible for a return, the item must be returned in its original condition.

Items must be:

• Unworn, except for reasonable fitting.
• Unwashed, unaltered and not professionally cleaned.
• Returned with all original tags, labels and packaging intact.
• Free from makeup, foundation, lipstick, perfume, deodorant, body odor, stains, hair or other signs of wear.
• Free from stretching, scratches, tears, damage or any other alteration from its original condition.
• Not worn or used for events, photoshoots, social media or content creation, commercial purposes, or other activities beyond reasonable fitting.

LAVIEM reserves the right to refuse a return or refund if the returned item does not meet these conditions.

Return Shipping Costs

For returns due to change of mind, fit, size preference or other reasons not caused by LAVIEM, the customer is responsible for all return shipping costs.

Any original shipping charges paid when placing the order are non-refundable.

Orders that originally qualified for complimentary shipping will not have the original shipping cost deducted from the refund.

Import duties, customs charges and taxes paid to customs authorities, carriers or other third parties are not refundable by LAVIEM.

We strongly recommend using a trackable shipping service when returning your order. LAVIEM cannot be responsible for return parcels lost before they are received by us.

Special Price & Sale Items

Items purchased on sale, marked Special Price, or otherwise identified as Final Sale are not eligible for return or refund due to change of mind, fit or size preference.

This does not affect your rights if an item is defective, damaged or incorrectly supplied by LAVIEM.

Exchanges

We currently do not offer direct exchanges for international orders.

If you would like a different size, colour or item, please return the original eligible item in accordance with this policy and place a new order.

This allows your preferred item to be secured without waiting for the original item to be returned and processed.

Damaged, Defective or Incorrect Items

Please inspect your order promptly upon delivery.

If you receive an item that is defective, damaged in transit, or different from the product, colour or size you ordered, please contact LAVIEM Customer Care within 3 days of delivery.

Please provide your order details and clear photographs showing the issue. We may request additional photographs or video where reasonably necessary to assess the claim.

Once the issue has been verified as a LAVIEM or delivery-related error, we will provide the appropriate return instructions and LAVIEM will cover the applicable return shipping costs.

For an approved defective, damaged or incorrect item claim, you will be eligible for a full refund, including the original shipping charge paid to LAVIEM for the affected item, where applicable.

Refunds

Once your returned item has been received, it will be inspected to ensure that it meets our return conditions.

We will notify you whether your refund has been approved or declined.

If approved, LAVIEM will process the refund to your original payment method within 10 business days following approval.

Please note that your bank, card issuer or payment provider may require additional processing time before the refund appears in your account. This processing time is outside LAVIEM's control.

Duties & Taxes

LAVIEM currently ships international orders on a Delivered at Place (DAP) basis unless otherwise stated at checkout.

Import duties, customs charges, local taxes or other fees paid directly to customs authorities, delivery partners or other third parties are not collected by LAVIEM and therefore cannot be refunded by us.

Consumer Rights

This Returns & Refunds Policy does not limit any mandatory rights you may have under the applicable consumer protection laws of your country or region.

Where local law provides rights that cannot legally be excluded or limited, those rights will continue to apply.

Customer Care

For return or refund enquiries, please contact:

LAVIEM Customer Care
Email: laviemdesign@gmail.com